New qualified lead
ENQ-2481 · Received 16:50, Friday
Harbury Offices Ltd
Sarah Whitfield
- Service
- Office cleaning
- Site
- Manchester · ~1,500 sq ft
- Frequency
- 3 evenings per week
- Access
- After 18:00, fob provided
- Start date
- 1 September
For UK commercial cleaning companies
Every cleaning enquiry answered in seconds, not on Monday.
The assistant replies to enquiries from your website, asks the questions a price actually depends on, and passes your team a structured lead they can quote from.
No sales call to see it. Watch a real enquiry get qualified in under a minute.
Qualified
The problem
Enquiries don’t arrive when you’re at a desk.
They arrive on site, mid-job, at ten to five on a Friday. Here’s how a real one goes cold.
Fri, 16:50
“Do you cover office cleaning in Salford? We need a quote for a 2,000 sq ft unit.”
Fri, 17:30
Everyone is on site or finishing the week. Nobody sees it.
Mon, 09:20
Your supervisor spots it between two site visits.
Mon, 11:05
You reply asking for size, frequency and access times.
Wed
No answer. They took the two firms that replied on Friday.
Nothing went wrong. Nobody was careless. Everyone was just busy, and the enquiry still went to whoever answered first.
The solution
One path, from “can you quote this?” to a lead your team can price.
No new inbox to watch. No process for your supervisors to remember. It runs on the enquiries your website already receives.
01
Enquiry arrives
Someone asks for a quote through your website, at any hour of the day.
02
The assistant replies
Straight away, in your company’s name: no queue, no voicemail.
03
It asks what you’d ask
Size, frequency, access times, sites, start date. The details a price depends on.
04
The answers get structured
Free text becomes fields: service, floor area, schedule, contact.
05
You get a lead you can quote
A complete summary lands with your team, ready to price or bin.
See it work
A real enquiry, qualified in eight messages.
Watch free text on the left turn into fields on the right. This is the same information your estimator would have to chase by phone.
Enquiry from your website
Example conversation
- Customer: Hi, do you cover office cleaning in Manchester? We’ve got roughly 1,500 sq ft and need a price.
- Assistant: Yes, we cover Greater Manchester. Is this a regular contract or a one-off clean?
- Customer: Regular: three evenings a week if you can do it.
- Assistant: We can. What time can our team get in, and how would they access the building?
- Customer: Any time after 6pm. We’d give you a fob. There are two washrooms and a small kitchen as well.
- Assistant: Noted. When would you like to start, and who should the quote go to?
- Customer: Start of next month ideally. Sarah Whitfield, s.whitfield@harburyoffices.co.uk, 0161 496 0142.
- Assistant: Thanks Sarah. That’s everything the team needs. They’ll come back to you with a price.
Qualified lead produced from this conversation
- Service
- Office cleaning
- Location
- Manchester
- Floor area
- ~1,500 sq ft
- Frequency
- 3 evenings per week
- Access
- After 18:00, fob provided
- Also included
- 2 washrooms, kitchen
- Start date
- 1 September
- Contact
- Sarah Whitfield
- s.whitfield@harburyoffices.co.uk
- Phone
- 0161 496 0142
Try it with your own enquiry
Example conversation. Your assistant asks the questions you tell it to ask.
What changes
Less chasing, better briefs, fewer enquiries that quietly die.
No promises about your conversion rate. That depends on your prices and your patch. These are the things the assistant actually does.
Reply while they’re still reading
Enquiries get an answer in seconds instead of the next working morning, when the shortlist is often already formed.
Ask what actually prices a job
Floor area, frequency, access windows, number of sites, washrooms. The questions your estimator would ask, asked every time.
Stop retyping the same five answers
Do you cover this area? Are you insured? Can you work evenings? Answered consistently, without pulling anyone off site.
Cover evenings and weekends
Enquiries sent after 5pm or on a Sunday get the same response as one sent at 10am on Tuesday.
Hand staff a brief, not a riddle
Your team opens a structured summary rather than three vague lines and a phone number.
See which enquiries are worth chasing
A one-off 400 sq ft office and a five-site contract stop looking identical in your inbox.
How it works
Three steps to set up. Then it runs on its own.
Built to sit on the website you already have, using the questions you already ask.
01
Connect
Add the assistant to your existing website. No rebuild, no new enquiry form for your customers to learn.
02
Customise
Tell it the services you offer, the areas you cover and the questions you always ask. It works from your rules, not generic ones.
03
Receive qualified enquiries
Structured leads arrive by email, with the full conversation attached if you want to read it.
Who it’s for
Built for commercial cleaning, not adapted from something generic.
The questions, the vocabulary and the lead format assume a cleaning business. That makes it sharper here, and a poor fit elsewhere.
A good fit if you’re
- Commercial and contract cleaning companies
- Office and workplace cleaning specialists
- Facilities management firms with a cleaning arm
- Teams handling enquiries for more than one site
Probably not worth it if
- Domestic-only cleaning, where enquiries look very different
- Businesses that take all work by phone and never by web form
- Jobs you would never price without a site visit first
We’d rather tell you now than after you’ve paid for a month.
See how it works before you talk to anyone.
Send it an enquiry the way one of your customers would, and read the lead it produces. No form, no call, no commitment.